Return & Refund

Cancellation

We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept the return of products. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or our transit station.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the courier company you choose.

If the return is due to our fault, such as receiving damaged or incorrect goods, the consumer will not be required to bear the shipping fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@hofleben.de
.

Please contact our customer service at support@hofleben.de
 to obtain the return address.

We accept cancellations of orders before shipping or production. In the event of cancellation, you will receive a full refund. Cancellation is not possible if the product has already been shipped. Processing time is 5–7 days.

For returns initiated by the customer, the customer bears the shipping costs. The amount of shipping costs depends on the courier service chosen.

If the goods received are damaged or incorrect due to our fault, the customer will not bear the shipping costs.

Return Address:
FLAT/RM 705, 7/F, FA YUEN COMMERCIAL BUILDING, NR. 75, FA YUEN STREET, MONG KOK, KL, HONG KONG